Driving the Future of Health Care from Behind the Scenes

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As a large, regional health-care organization, Hamilton Health Sciences (HHS) offers many nonclinical career opportunities in critical finance, IT, human resources and business analytics roles.

And Hamilton’s largest employer is a great place to work. In 2022, it was recognized as a top employer in the Hamilton-Niagara region and a top employer of young people in Canada.

Health informatics opportunities

Liz Feeney has made her career at HHS. A medical laboratory technologist by training, she most recently served as laboratory work stream lead for Project Odyssey, the massive rollout of a new electronic patient information system called Epic that went live in June.

“Digital health is really driving the future of health care,” says Feeney. “As our systems become more advanced we rely on very clinically knowledgeable and technology savvy individuals to support the overall system. These behindthe scenes-positions of health-care professionals really work to improve the health-care experience using the tools of the electronic health record.”

EPIC is the largest clinical transformation in the history of HHS. The digital platform allows clinicians to get timelier, seamless information and allows patients to track appointments, medications and lab results.

“Health care informatics is a really challenging career,” she says. “You’re constantly needing to pivot based on issues and priorities and tickets that are being reported by frontline staff, all while navigating requests to optimize the system as well.”

Private sector skills highly transferrable

At just under 15,000 employees, managing labour needs at HHS is also a critical task.

Tatum Gunn has worked at HHS for just over four years. In that time, she has progressed through three roles within finance and she now works as manager of workforce planning and analysis.

Her team handles all the forecasting, planning, budgeting and analysis for labour needs across the organization.

Gunn came to HHS after roles at BMO, Deloitte and Tim Hortons.

“All the skills of the private sector in terms of planning and analysis apply to the hospital sector. The skills are highly transferable,” she says.

For Gunn, working for HHS is personal.

Her oldest son, now a healthy 17-yearold, spent a couple of months in the neonatal intensive care unit (NICU) after he was born prematurely.

“Health care is something we all need to be able to rely on,” she says. “For me, working here at HHS, I carry my experience with me. I like thinking that I what I’m doing could impact the next mom sitting in the NICU.”

Contributing to your community

Financial services manager Betty Duan felt called to the hospital sector after feeling a sense of helplessness during the pandemic.

Betty Duan

“I just wanted to find a way to contribute to this community I grew up in,” says Duan. “I’m an accountant and I can contribute to health care.”

Duan, 30, says HHS’s commitment to innovation is important to her.

“I want to be challenged to think about things differently and to find ways to do things better,” she says. “HHS isn’t shying away from digital transformation. We’re using data to drive insights and using artificial intelligence to help us spend time on things that really matter.”

And she’s thrilled to have a challenging, rewarding career in Hamilton, her home since her family arrived from China when she was nine.

“There is such a strong sense of community in Hamilton and a diverse and inclusive culture. Many people who have grown up here want to stay because of that sense of home.”

Take the next step: HamiltonHealthSciences.ca/careers

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